Privacy & Security

Betjalle Privacy Policy — how safe is your data with us

Betjalle believes your personal data belongs to you. In this privacy policy, we are fully transparent about what information is collected, why it is collected, and how it is kept secure.

Last Updated: January 2026

The Core Pillars of Our Privacy Protection

The measures Betjalle has put in place to protect your information.

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SSL Encryption

All data transfers are secured with 256-bit SSL encryption, keeping your information unreadable to hackers or third parties.

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Data Is Never Sold

Your name, phone number, or email is never sold to any third party. That is our firm commitment.

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Secure Data Storage

All data is stored on secure servers. Regular security audits are conducted to ensure there are no vulnerabilities.

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User Control

You can request to view, update, or delete your information at any time.

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Cookie Transparency

You will always be clearly informed about which cookies are used and why. You can disable cookies at any time if you prefer.

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Legal Compliance

Betjalle complies with international data protection laws. We are committed to upholding your rights.


1 Introduction & Scope

Welcome to Betjalle. This Privacy Policy explains how we handle your personal information. By using the Betjalle website or app, you are considered to have agreed to this Privacy Policy.

We understand how important your privacy is. This is especially true on an online betting platform where financial transactions are involved, making data security a particularly sensitive matter. Betjalle takes this very seriously and upholds the highest industry standards.

This privacy policy applies to all Betjalle services, mobile apps, and related communications. It is reviewed regularly and updated as needed.

Our Commitment: Betjalle values your privacy above business interests. Your data belongs to you.

2 What Information We Collect

Betjalle only collects information that is genuinely necessary to provide our services. Our policy is to never collect data we don't need. See the details below:

Data Type Example Reason for Collection
Identity Information Name, date of birth, NID number Account Verification & KYC
Contact Information Mobile number, email, address Account Registration & Communication
Financial Information Payment methods, transaction history Deposit & Withdrawal Processing
Usage Data Betting history, login timestamps Service Improvement & Fraud Prevention
Technical Information IP address, browser, and device information Security & Platform Optimization

The primary source of information is what you provide in the registration form. Some technical data is also collected automatically while you use the platform. Additional data is gathered through cookies, as detailed below.

Betjalle will never ask for your password, PIN, or full card number over the phone or by email. If you ever receive such a request, please contact us immediately.

3 How We Use Your Information

Betjalle uses collected information for specific, limited purposes only. Each purpose has a distinct legal basis, and we never use your data beyond the reason it was collected.

  • Account Management: For registration, login, and profile updates.
  • Payment Processing: To process deposits and withdrawals.
  • KYC Verification: To meet legal obligations and prevent fraud.
  • Customer Support: To resolve issues and respond to your queries.
  • Security: To detect and prevent suspicious activity.
  • Service Improvement: To improve your experience on the platform.
  • Legal Compliance: To meet the requirements of regulatory authorities.
  • Promotional Communications: To send you offers and updates with your consent only.

If you no longer wish to receive promotional emails or SMS, you can unsubscribe at any time. This will not affect any other services on your account.

4 Data Sharing & Third Parties

Betjalle does not sell your personal data to third parties or share it for commercial purposes. However, there are specific circumstances where sharing certain information may be necessary:

  • Payment Processors: Payment gateways such as Mobile Pay, Nagad, and Rocket receive only the minimum data needed to process transactions. They are bound by their own privacy policies.
  • KYC Provider: Data may be shared with approved partners for identity verification services.
  • Legal Authorities: Disclosure of information is legally required when ordered by a court or requested by a regulatory authority.
  • Technology Service Providers: Hosting, cloud, and analytics partners process data on our behalf, but ownership remains with Betjalle.

Data processing agreements are signed with all third-party partners. They are not permitted to use your information beyond our stated instructions.

5 Cookies & Tracking Technologies

Betjalle uses cookies and similar technologies on its website. Cookies are small data files stored in your browser that help enhance your browsing experience.

Cookie Type Purpose Duration
Essential Cookies Maintaining Login Sessions & Security Until end of session
Functional Cookies Remembering Language & Preferences 1 Year
Analytics Cookies Understanding site usage patterns 2 years
Security Cookies Fraud & Bot Detection 30 Days

You can manage cookies through your browser settings. However, disabling essential cookies may cause certain platform features to stop working correctly.

6 Data Retention & Deletion

Betjalle retains your information only for as long as required to provide our services or as mandated by legal obligations. All data is kept while your account remains active.

  • After account closure, transaction records are retained for 5 years as required by financial regulatory authorities.
  • KYC documents are retained for 3 years after account closure.
  • Customer support conversations are retained for 2 years.
  • Marketing data is deleted as soon as consent is withdrawn.

Any data no longer required beyond legal obligations is deleted on a regular basis. Data minimization is a core principle we follow.

7 Your Rights

As a Betjalle member, you have several important rights over your personal data. Contact our support team to exercise any of these rights.

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Right to Access Your Data

You can request to see what data we hold about you.

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Right to Correct Your Data

You can request corrections to any inaccurate or outdated information.

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Right to Erasure

You may request deletion of your data within the limits permitted by law.

Right to Restrict Processing

You can request that your data not be used for specific purposes.

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Right to Data Portability

You can request a copy of your data in a readable format.

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Right to Object

You can object to marketing or automated decision-making.

8 Privacy Protection for Minors

Betjalle strictly does not collect information from anyone under the age of 18. Age is verified at registration, and any account suspected of belonging to a minor is suspended immediately.

If a parent believes their child has accidentally created an account, please contact support@betjalle.com immediately. We will promptly close the account and delete all associated data.

Knowingly collecting information from anyone under 18 is entirely against our policy. Responsible gaming is a core part of our values.

9 Technical Security Measures

Betjalle uses industry-leading technology to protect your data. It is not just policy — real technical safeguards are in place to keep your information secure.

  • 256-bit SSL/TLS Encryption: All data transfers are encrypted.
  • Firewall & DDoS Protection: Prevents unauthorized server access.
  • Two-Factor Authentication (2FA): An extra layer of security for your account.
  • Regular Penetration Testing: External experts are engaged to identify vulnerabilities.
  • Encrypted Database: Stored data is also kept in encrypted form.
  • Access Control: Only authorized personnel can access specific data.

In the event of a data breach, Betjalle will notify affected users within 72 hours and take all necessary steps to address the situation.

10 Changes to Privacy Policy

Betjalle may update this Privacy Policy when necessary. Any changes will be reflected in the "Last Updated" date at the top of the page. For significant changes, you will be notified in advance via your registered email or SMS.

Continued use of our services after any changes take effect constitutes your acceptance of the updated policy. If you do not agree to the changes, you have the right to close your account.

11 Contact & Complaints

For any privacy-related questions, concerns, or complaints, please reach out to our dedicated Privacy Team.

  • Email: privacy@betjalle.com
  • General Support: support@betjalle.com
  • Response Time: Within 3 business days

We take all privacy-related requests seriously and work to resolve them as quickly as possible.


Join a Trusted Platform

Your data is completely safe with Betjalle. Transparent policies, robust security, and responsible gaming — that's what Betjalle stands for.

SSL Secured Data Is Never Sold 18+ Only
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